Another installation problem

Support forum for the Tahiti and Society Islands scenery.
Rikito55
Posts: 4
Joined: Sat Sep 23, 2017 5:27 am

Another installation problem

Postby Rikito55 » Sat Sep 23, 2017 5:30 am

Hello,

After having been unable to install the 1st version for P3D v4, I am now trying to install withe new installer, as per below. However, when running the configuration tool to install the scenery, the installation is blocked as cannot be found the My PC/documents/Prepar3D v4 add-ons folder and I am requested to fix the problem. I do not quite understand as I have other add-ons (such as A2A airplanes) installed in this folder and they are working fine. I have no clue where I should look to find the cause of this problem. Could you please assist and advise where I should look ?

Many thanks.

E.

Rikito55
Posts: 4
Joined: Sat Sep 23, 2017 5:27 am

Re: Another installation problem

Postby Rikito55 » Sat Sep 23, 2017 1:28 pm

And I am also struggling with the animan.exe file. My BitDefender systematically quarantines it from the temp folder file, even when I disable the AV, seeing it as a Trojan...

admin
Site Admin
Posts: 149
Joined: Wed Oct 07, 2015 12:51 am

Re: Another installation problem

Postby admin » Sat Sep 23, 2017 7:09 pm

Disable real time protection for your anti-virus then install the scenery. Then make an exception for the flightscene folder for anit-virus scans before re-enabling real time protection.

Rikito55
Posts: 4
Joined: Sat Sep 23, 2017 5:27 am

Re: Another installation problem

Postby Rikito55 » Sun Sep 24, 2017 11:20 am

Blocking the real time protection was not doing the trick for animal.exe. I had to temporarily uninstall Bitdefender to solve this issue.

But this is half of my problem. When running the configuration tool, the Prepar3D v4 add-ons folder still cannot be found, as reported before and the installation stops there...

admin
Site Admin
Posts: 149
Joined: Wed Oct 07, 2015 12:51 am

Re: Another installation problem

Postby admin » Sun Sep 24, 2017 4:37 pm

What is the path to your documents folder? Is it different form the default c:\users\your_user_name\documents ? Which version of windows are you using?

Rikito55
Posts: 4
Joined: Sat Sep 23, 2017 5:27 am

Re: Another installation problem

Postby Rikito55 » Wed Sep 27, 2017 9:06 am

Hi,

My documents are on drive D: D:\Libraries\My Documents\Prepar3D v4 Add-Ons

I am running Windows 10 64 bit.

Regards

admin
Site Admin
Posts: 149
Joined: Wed Oct 07, 2015 12:51 am

Re: Another installation problem

Postby admin » Wed Sep 27, 2017 7:45 pm

I emailed you a link to a new file that should detect your documents folder.

Marlbon
Posts: 10
Joined: Mon Mar 26, 2018 12:41 pm

Re: Another installation problem

Postby Marlbon » Mon Mar 26, 2018 1:23 pm

Hello, I also ask for support.

That is the same symptom as the problem in the latter half of the installation which was also in the past question.

Even if you start the configuration tool in the second half of the installation, if you can not find the existing add-on folder,
Error display will appear and it will not operate normally.

I also need a file to detect document folders.


Prepar3D v4.2
Windows 10 64 bit.

admin
Site Admin
Posts: 149
Joined: Wed Oct 07, 2015 12:51 am

Re: Another installation problem

Postby admin » Mon Mar 26, 2018 2:23 pm

Make sure you are using the most recent version of the installer. Download the latest one from Simmarket.

Marlbon
Posts: 10
Joined: Mon Mar 26, 2018 12:41 pm

Re: Another installation problem

Postby Marlbon » Mon Mar 26, 2018 3:13 pm

Hello.
The file has just been downloaded from Sim market, yesterday.


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